Help Center

Frequently Asked Questions

General Questions:

I didn't receive a order confirmation email, did my order go through?

I received an order from your online shop, can I return or exchange?

I just placed an order, can I cancel it?

I placed an order, can I change something in it?

I just received my order, but part of it is missing?

Shipping:

When will my order ship?

What shipping option are available? How long will it take?

Do you offer International Shipping?

Returns & Exchanges:

How can I make a return?

How can I make an exchange?

I'm unsure about what I want to exchange, can I get store credit?

If I need to return/exchange an item, do I have to pay for the shipping label?

What do I do if I receive the wrong product?

What do I do if I receive the wrong size?

What do I do if the product I received is damaged or has a quality issue?

Payment:

What payment types do you accept?

Why am I being asked to provide a photo identification (ID)?

Miscellaneous Frequently Asked Questions:

How can I become a model for Envy Supply Co.?

I'm a highly acknowledged influencer, who may I contact?

Do you have a catalog?