Help Center

Frequently Asked Questions

General Questions:

I didn't receive a order confirmation email, did my order go through?

I received an order from your online shop, can I return or exchange?

I just placed an order, can I cancel it?

I placed an order, can I change something in it?

I just received my order, but part of it is missing?


When will my order ship?

What shipping option are available? How long will it take?

Do you offer International Shipping?

Returns & Exchanges:

How can I make a return?

How can I make an exchange?

I'm unsure about what I want to exchange, can I get store credit?

If I need to return/exchange an item, do I have to pay for the shipping label?

What do I do if I receive the wrong product?

What do I do if I receive the wrong size?

What do I do if the product I received is damaged or has a quality issue?


What payment types do you accept?

Why am I being asked to provide a photo identification (ID)?

Miscellaneous Frequently Asked Questions:

How can I become a model for Envy Supply Co.?

I'm a highly acknowledged influencer, who may I contact?

Do you have a catalog?