Our goal is to make sure you are completely satisfied with the products you order and your experience with envysupplyco.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.
* Please note, that all items must have their original tags attached and be unworn and unwashed.
• If you would like to return an item for another item or size, we do offer FREE exchanges for all domestic customers, where we will exchange your item for any item of equal value, and we will cover both the return shipping cost as well as the new shipping cost of the exchange.
• If you would like to return an item, we can apply an in-store credit to your account that you can use towards a future purchase. The in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
• If a product you receive is damaged during shipment or is not what you ordered, we can send a replacement right away and provide a prepaid return label for our U.S. customers to retrieve the item. If international, please contact us and we will let you know next steps.
• If the item you’d like to return was ordered more than 30 days ago, the item is no longer for available for sale, or if the item was purchased using in-store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
*Additional limitations may apply.
*Please note, all returns need to be manually approved, to ensure that order is eligible to return.
Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact our Customer Service department by emailing firstname.lastname@example.org or via live chat. Our Custome Service department will get back to you within 24 hours.